Scalence L.L.C. · 1 week ago
Order Management Specialist
El Paso, TX
Full-time
Onsite
New Grad, Entry LevelScalence L.L.C. is seeking an Order Management Specialist responsible for managing the full lifecycle of customer orders with a focus on coordination, accuracy, and on-time execution. The role requires proactive communication with internal teams and strong ownership to ensure all daily tasks are completed efficiently in a fast-paced environment.
Information Technology & Services
Responsibilities
Demonstrate strong ownership: follow assignments from start to finish, maintain accountability, and ensure daily responsibilities are completed before end of day
Schedule orders and manage ship date accuracy while considering plant capacity, loading constraints, lead times, and PELT codes
Review order details and ensure alignment with engineering, planning, production, and supply chain requirements
Communicate proactively with internal teams including supply chain, production, engineering, planning, and shipping to resolve issues or delays
Monitor order status daily to identify BOM issues, missing information, customer requests, and order discrepancies; escalate when needed
Manage and track Customer Requests (CRs), ensuring professional and informative responses to internal and external stakeholders
Support on-time delivery metrics (OTDS) by maintaining clean order flow and ensuring timely task completion
Qualification
Required
The Order Management Specialist is responsible for managing the full lifecycle of customer orders with a strong emphasis on coordination, accuracy, and on-time execution
The ideal candidate brings some project management experience—comfortable working with timelines, deliverables, follow-ups, and cross-functional communication
This person is proactive and committed to completing all daily tasks with urgency, even in an office environment
This role requires strong ownership, excellent follow-through, and the ability to work efficiently in a fast-paced plant operation
Demonstrate strong ownership: follow assignments from start to finish, maintain accountability, and ensure daily responsibilities are completed before end of day
Schedule orders and manage ship date accuracy while considering plant capacity, loading constraints, lead times, and PELT codes
Review order details and ensure alignment with engineering, planning, production, and supply chain requirements
Communicate proactively with internal teams including supply chain, production, engineering, planning, and shipping to resolve issues or delays
Monitor order status daily to identify BOM issues, missing information, customer requests, and order discrepancies; escalate when needed
Manage and track Customer Requests (CRs), ensuring professional and informative responses to internal and external stakeholders
Support on-time delivery metrics (OTDS) by maintaining clean order flow and ensuring timely task completion
Preferred
Bachelor's degree preferred (Business, Supply Chain, Management, or related field); equivalent experience considered
Experience in order management, planning, customer service, or production support
Some project management experience
Proficient in SAP for order processing, scheduling, and CR management
Strong Excel skills
Familiarity with manufacturing environments or electrical distribution products is a plus
Strong attention to detail and accuracy with high-volume tasks
Excellent time management and prioritization in a fast-paced environment
Proactive, solution-oriented, and accountable for completing assigned tasks
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase