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Inside Higher Ed · 1 day ago

Boston Campus Receptionist and Operations Assistant

Longmeadow, MA

Part-time

Onsite

New Grad, Entry Level

Inside Higher Ed is seeking a Boston Campus Receptionist and Operations Assistant who will provide essential administrative support to the Boston campus of Cambridge College. This role involves interacting with students, faculty, and staff while ensuring smooth operations and excellent customer service at the campus.

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Responsibilities

Operate and transfer calls on the Boston Campus main switchboard efficiently and professionally; take messages when needed

Greet visitors in a friendly, welcoming, and professional manner

Provide excellent customer service to students, faculty, and staff

Respond to student inquiries and concerns empathetically, referring them to appropriate resources

Manage and distribute incoming mail and deliveries

Adhere to University policies and collaborate with departments across all locations

Attend required training sessions

Perform other duties as assigned

Monitor and report facility issues promptly to appropriate University staff

Manage daily facilities operations, including Hood Park-related issues and office moves

Communicate and coordinate operational changes due to Hood Park property management activities

Manage the student, faculty, and staff parking program, including issuing and tracking IDs

Coordinate with Campus Security and 911 as needed for emergencies

Work closely with Hood Park property management and University departments

Support approved supply ordering through WB Mason

Respond to emergency situations and participate in emergency planning and notifications

May require occasional off-hours presence to address emergencies or urgent facilities needs

Provide logistical support for event scheduling, including managing security and cleaning vendors, and coordinating event setup and breakdown

Support space rental programs and serve as the primary point of contact for service needs

Provide administrative support for repair, construction, and campus improvement projects

Assist with preparation and breakdown of Boston campus commencement ceremonies

Other duties as assigned

Qualification

Microsoft Office SuiteWritten communicationVerbal communicationCustomer serviceMultitaskingUniversity policiesTeam-orientedProblem-solvingConfidentiality

Required

Minimum requirement Associates Degree or higher

Proficiency in Microsoft Office Suite

Well established written and verbal communication skills

Ability to establish and maintain effective working relationships with all members of the University community including students, faculty, staff, and administrators

Ability to adhere to University policies and procedures

Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines

All new employees must complete the FERPA, Anti-Harassment, and any other required online training within 15 days of employment

General knowledge of the University's mission, purpose and goals and the role this position plays in achieving those goals