ServIT Inc · 3 weeks ago
Account Administrator
Kennesaw,GA,US
Full-time
Hybrid
Mid, Senior Level
5+ years expServIT Inc is focused on maintaining effective, long-term client relationships, and they are seeking an Account Administrator to manage client interactions. The role involves conducting regular calls and meetings with clients, providing exceptional customer service, and assisting Account Managers with documentation and administrative support.
Cloud ComputingConsultingInformation TechnologyIT InfrastructureSoftware
Responsibilities
Responsible for maintaining effective, long-term client relationships by conducting regularly scheduled calls and meetings to understand client needs
Calling all current clients to check the status of their account needs and satisfaction, letting them know about additional offerings that may benefit their future goals
Serve as a point of contact for our clients, to maintain and enhance our commitment to exceptional customer service, escalating queries and concerns when necessary
Maintain current account records, call recaps and documentation in accordance with company policies and expectations
Assist Account Managers in maintaining client road maps, documentation and administrative support
Work with Account Managers and senior leadership to find appropriate solutions to client problems
Provide regular and appropriate status updates to senior leadership
Assist in the preparation of proposals, presentations, and pitches for new business opportunities, innovations, or operational improvements
Assist in department projects, as needed
Qualification
Required
5+ years of experience in a client services role working with high level contacts
Strong relationship building skills and the ability to work in cross-functional teams to achieve timely results
Experience with all Microsoft office programs, able to learn new software and programs necessary to complete the tasks of this role
Highly organized and detailed oriented, able to write well to recap all calls, create presentations and proposals
Proactive and problem-solving mindset
Passion for delivering exceptional client experiences and service
Excellent interpersonal communication skills
Ability to be coached and able to work independently with defined processes
This role requires occasional travel for off-site customer meetings, in addition to hosting customer meetings at our office
Company
ServIT Inc
ServIT delivers the solution for hardware, software, or consulting services, business problems, and improve technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher M. Bailey
Chief Financial Officer
Company data provided by crunchbase