APN Consulting, Inc. ยท 1 week ago
Senior ServiceNow ITSM Consultant
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. They are seeking a Senior ServiceNow ITSM Consultant to lead the end-to-end implementation of ServiceNow ITSM modules and work closely with business stakeholders to translate requirements into technical solutions.
ConsultingFacility ManagementHealth CareInformation TechnologyIT ManagementService IndustryStaffing Agency
Responsibilities
Lead end-to-end implementation of ServiceNow ITSM modules
Design and optimize Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management
Work closely with business stakeholders to translate requirements into technical solutions
Customize workflows, business rules, scripts, and UI policies
Ensure ITIL best practices and governance compliance
Support production issues, upgrades, and enhancements
Qualification
Required
Strong hands-on experience with ServiceNow ITSM
Advanced JavaScript and Glide scripting
ITIL process expertise
Preferred
ServiceNow CSA + CIS ITSM