Scalence L.L.C. · 2 months ago
Technical Support - Sr
Richmond, VA
Full-time
Onsite
Senior LevelScalence L.L.C. is seeking a Mobile Endpoint Specialist to handle day-to-day support as the demand for mobile device deployments continues to grow. The role involves troubleshooting mobile device issues and managing tickets in ServiceNow while collaborating with a team of associates.
Information Technology & Services
No H1B
Responsibilities
Troubleshoot and resolve mobile device issues through the endpoint system
Manage and resolve tickets in ServiceNow
Assist users with device setup and provide tracking information for shipped devices
Collaborate with a team of six associates, under the guidance of a team lead
Qualification
Required
Applicants must be able to work directly for Artech on W2
Strong hands-on experience with Google Pixel, iOS, and Android devices
Experience troubleshooting issues through endpoint systems with multiple carriers like Verizon and AT&T
Experience with ServiceNow or similar ticketing systems
Preferred
Familiarity with queue-based support environments
Ability to manage high ticket volumes efficiently
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase