Apply on Employer Site

DataBank · 11 hours ago

Managed Services Analyst (Remote)

United States

Full-time

Remote

Mid Level

3+ years exp

DataBank is a leading service provider of enterprise-class Infrastructure-as-a-Service (IaaS) solutions. In this role, you will connect technical and business teams to ensure cloud and managed services are well-documented and positioned for success, while maintaining product catalogs and supporting pricing initiatives.

ConsultingInformation TechnologyRisk Management

No H1B

Responsibilities

Product Documentation: Gather and synthesize detailed technical information from Engineering, Cloud, and Network Operations to write and maintain comprehensive documentation, including product datasheets, solution guides, FAQs, process guides, and internal knowledge bases

Sales Enablement Materials: Develop and refresh content to train and enable the sales team, partnering with relevant stakeholders for presentations, collateral, and internal product education

Product Catalog Management: Maintain the cloud and managed services product catalog with up-to-date features, specifications, and positioning to support sales and business initiatives

Pricing Support: Collaborate with Finance and Product Management to develop, review, and update product pricing, ensuring competitive, transparent, and accurate offerings

Process Improvement: Assess and refine documentation, operational, and go-to-market processes for efficiency and consistency across the organization

Competitive Intelligence: Monitor and analyze competitive products and pricing, providing actionable insights for product positioning and strategy

Cross-functional Collaboration: Serve as a connector between technical, product, finance, and sales teams to ensure knowledge sharing and coordinated execution

Support Strategic Initiatives: Contribute to new product launches and key projects through strong documentation and operational support

Qualification

Cloud computingBusiness operationsTechnical documentationSales enablementProcess improvementCRM systemsAnalytical skillsMicrosoft Office SuiteGoogle WorkspaceProject managementCollaboration skillsCommunication skillsAttention to detail

Required

Bachelor's degree in Business, Information Technology, Computer Science, or related field, or equivalent experience working with cloud/managed IT services

3-5 years in a business operations, product management, technical marketing, or related function within cloud, IaaS, or data center environments

Deep understanding of cloud computing (IaaS, virtualization, storage, networking, managed services)

Proven expertise in authoring technical documentation for audiences at all levels

Experience developing training content and sales enablement materials

Comfortable working with Finance and Product to support pricing activities

Strong analytical and critical thinking skills with attention to detail and accuracy in data analysis and financial modeling

Experience with CRM systems (Salesforce preferred), ERP systems, CPQ (Configure, Price, Quote) platforms, and deal desk operations including quote review and approval processes

Skilled at process improvement and operational best practices

Excellent collaboration and project management skills; experience working cross-functionally with technical and business stakeholders

Strong written and verbal communication abilities

Advanced proficiency with Microsoft Office Suite, Google Workspace, and documentation/collaboration tools (e.g., Confluence, SharePoint)

Customer-oriented mindset and high attention to detail

Legal authorization to work in the U.S. is required