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Asure Software · 10 hours ago

Implementation Specialist

Burlington, VT

Full-time

Hybrid

Mid Level

$59K/yr - $75K/yr

3+ years exp

Asure Software is a leading provider of Human Capital Management solutions, helping businesses manage their workforce effectively. The Payroll Implementation Specialist is responsible for managing the setup and deployment of payroll solutions, partnering with clients to ensure accurate and compliant payroll processing.

Human ResourcesSaaSSchedulingSoftware

Responsibilities

Follow corporate or departmental policies, procedures, and service standards in conjunction with management

Provide a complete and successful implementation for your clients, while being a subject matter expert with our software

Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software

Confer with customers by telephone or video calls and email to provide information about products and services

Answer customer inquiries regarding system access or system questions to resolve problems

Ask questions in accordance with instructions to obtain various specified information, such as client’s primary and HR contact, employee headcount and work locations

Investigate and correct errors on implementation cases and accounts in CRM system

Relay client concerns to the appropriate team

Prepare responses to correspondence containing routine inquiries

Retrieve corporate documents or case records

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues

Work to determine root-cause issues, identify trends, and increase customer satisfaction

Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure

Provide administrative support

Performs other duties as assigned to support overall departmental and Asure client needs

Deliver results on time

Ensure client product and Asure procedure adoption

Provide status reports and overall project updates to the project team

Qualification

HCM software implementationHRIS experiencePayroll software knowledgeBusiness analysisProject organizationCustomer serviceMicrosoft Office proficiencyVerbal communicationWritten communicationConflict managementCritical thinking

Required

3+ years of proven professional consulting experience in implementing HCM software systems

3+ years as an expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics

3+ years of proven experience with an HRIS, payroll software (Asure Software preferred), and web-based recruiting systems is preferred including logging into other systems and knowing what reports need to be pulled by the different systems

3+ years proven project organization and presentation skills

Passion for customer service and overall customer success

Excellent verbal and written communication skills

Business analysis and requirements gathering abilities

Previous conflict management skills

Ability to learn technology quickly through instruction and self-training

Ability to teach adult learners new technologies and processes

Proficient in Microsoft Office applications and other software applications and tools is required

Willingness to learn and take ownership on projects

Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency

Ability to travel from time to time (limited travel)