Floor Coverings International · 5 hours ago
Customer Experiance Associate
West Branch, MI 48610
Full-time
Onsite
Entry Level
1+ years expFloor Coverings International is the #1 mobile flooring company in North America, known for its unique shop-at-home model. They are seeking a Customer Experience Associate to provide exceptional customer service, manage project scheduling, and support marketing efforts while ensuring a top-notch customer experience throughout the flooring project.
Home Decor
Responsibilities
Build strong rapport with customers, providing exceptional customer service
Efficiently schedule appointments for our Design Associates
Follow up on open proposals to ensure customer satisfaction
Assist in developing, managing, and implementing local marketing initiatives
Support and participate in home shows and events (some evenings and weekends may be required)
Maintain an organized and inviting office space
Update QuickBooks daily, accurately recording all income and expenses (experience preferred, training provided)
Generate job costing reports within 24 hours of completed installations
Track, prepare, and manage timely payment of business-related expenses
Collaborate with the Owner weekly to discuss recent sales, review customer expectations, and manage product orders
Accurately order all necessary products for jobs and follow up on delivery
Coordinate schedules between customers and installers for efficient job scheduling
Communicate start dates and times with installers and customers
Keep customers informed about ongoing installation details and job progress
Obtain written permission for any changes in contracted work
Confirm scope of work and compensation with installers prior to the start of each job
Update InspireNet daily with job status and upcoming schedules (training provided)
Attend weekly meetings with the Owner at scheduled times
Work towards weekly and monthly goal achievement
Be open to attending training seminars at the owner’s discretion
Make decisions and act in alignment with Floor Coverings International's core values and mission
Qualification
Required
Strong communication skills, particularly over the phone
Exceptionally organized and detail-oriented, with strong multitasking abilities
Capable of working independently without constant supervision
Preferred
1-3 years of experience in a related field
Experience in bookkeeping using QuickBooks is preferred
Benefits
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Bonus opportunities
Extensive training programs and support
Opportunity to learn many aspects of business operations
Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company)
Company
Floor Coverings International
Floor coverings provides innovative designs n flooring and constructional oriented services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2003-10-20Acquired
Leadership Team
Jeff Bray
CEO
Jeremy Witte
CEO/Owner
Recent News
Floor Coverings International
2025-10-29
2025-07-28
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