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Pinnacle Technology · 9 hours ago

Purchasing Buyer

Akron, OH

Contract

Onsite

Entry Level

$34/hr - $34/hr

1+ years exp

Pinnacle Technology is seeking a Customer Support Representative / Buyer to manage customer orders and inquiries. The role involves entering purchase orders into the ERP system, responding to customer communications, and collaborating with various departments to ensure accurate pricing and service delivery.

ConsultingInformation TechnologyOutsourcingSoftware

Hiring Manager

Abhishek Malik

Responsibilities

The Customer Account Rep is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system

Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times

Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel

Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied

Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes

Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process