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Beth Israel Lahey Health · 2 days ago

Practice Coordinator

Chestnut Hill, MA

Full-time

Onsite

Mid Level

$24.98/hr - $33.62/hr

3+ years exp

Beth Israel Lahey Health is a growing organization committed to making a difference in people's lives. The Practice Coordinator oversees daily operations of an outpatient clinical practice, ensuring excellent customer service and efficient workflow for support staff and clinicians.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs

Monitors procedures to ensure efficient processing of work including time of service, referral management, pre-registration and visit ticket entry

Monitors provider's schedules to ensure that staff maximizes opportunities for efficient patient scheduling and timely patient flow

Oversees referral management and billing processes and may provide staff education

Act as a resource for clinicians and staff

Provides regular revenue cycle and volume reports to Manager/Director

Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director

Provides ongoing feedback to Manager regarding training needs, staff performance and process improvement

May provide feedback to Manager in the performance review process for staff

Qualification

Clinical experienceComputer systems proficiencyMicrosoft OfficeCustomer ServiceDecision MakingProblem SolvingWritten CommunicationsOral CommunicationsTeam Work

Required

High School diploma or GED required

3-5 years related work experience required

Experience in a clinical/healthcare setting

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access