MetLife · 4 months ago
Senior UX Strategist
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $135K/yr
5+ years expMetLife is a leading financial services company providing insurance and asset management. The Senior UX Strategist will guide cross-functional teams in enhancing user experiences on the MetLife.com platform, focusing on customer-centric strategies and insights to drive business outcomes.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Leads discovery: analyze customer research, competitor data, industry and digital trends and business input to uncover insights and identify opportunities for omni-channel experiences
Bridges journey vision, insights, audience needs, channel and messaging preferences to deliver timely, relevant information than enables and executes on well-informed decisions
Builds customer personas and maps send-to-end customer journey, supporting processes, workflows, etc. influencing IA, navigation and experience execution
Brings insights, opportunities and concepts to life through diagrams, sketches and other visualizations, including UX artifacts like flows, wires etc. that illustrate vision at any fidelity
Recommends leading behavioral metrics to track the impact of experience work on business outcomes, translating data into insights across sales, adoption and engagement journeys
Drive work prioritization, content performance, roadmap development and requirements definition and sources user testing opportunities to validate focus areas and early solution direction
Collaborates with design, research, creative, web and digital teams to audit and identify ways to transform and optimize MetLife.com as a digital engagement landing and triage platform, applying SEO, AEO and AI best practices
Qualification
Required
Design portfolio submission required
Deep expertise in human-centered design strategy and innovation
Ability to create traditional experience strategy artifacts: service blueprints, journey maps, ecosystem maps, personas, concept illustrations
Fluency in a variety of methods for design research and insights development
5+ years of work experience in Design Agencies, Consulting or Experience Strategy and Program Management
4+ years of work experience in large, matrixed organizations with deep knowledge of cross-functional stakeholder management
4+ years of experience working in digital first organizations (e.g., SaaS) partnering closely with product, technology and design leaders
4+ years of experience applying design and systems thinking to solve for digital experiences
3+ years of experience working in an agile environment
Bachelor's degree required, Masters preferred
Preferred
Broad understanding of digital marketing and product ecosystem with solid grasp of how experience translates, changes, and connects across platforms, channels and touchpoints
Proficiency in design and collaboration tools such as Adobe Creative Suite, Figma, Miro, etc
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
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