Suffolk Credit Union · 7 hours ago
Assistant Branch Manager
Eastport, NY
Full-time
Onsite
Mid Level
3+ years expSuffolk Credit Union empowers its members and strengthens the community by promoting financial wellness. The Assistant Branch Manager oversees daily operations of the branch, manages staff, and enhances member satisfaction through effective leadership and service.
BankingFinancial Services
Hiring Manager
Karen Mendez
Responsibilities
Oversee all branch employees through organizing, scheduling, coaching, counseling, appraising, and collaborating with HR and leadership on staffing decisions
Manage scheduling, time cards, and training for all branch staff to ensure efficient operations
Monitor branch performance to ensure goals are met and align with organizational standards
Assist employees with escalated problem resolution and directly service member needs
Cross-sell and provide information on credit union products to enhance member engagement
Approve new membership applications, open accounts for new and existing members, and review loan applications for completeness
Handle approvals for cash orders, wire transfers, fee reversals, and check or deposit holds
Assist members with obtaining and resolving issues related to debit/ATM cards
Process wire transfers while collecting necessary documentation and ensuring compliance
Collaborate with the Collections department to resolve collection issues and establish member payment solutions
Conduct outbound calls for sales opportunities, loan follow-up, and problem resolution
Ensure branch appearance aligns with credit union standards and manage correct placement of People Operations, Retail, and Marketing materials
Qualification
Required
High school diploma or equivalency certification
Minimum 1 year of supervisory experience in a financial institution
3 years minimum supervisory experience overall
Notary license required or to be obtained within three (3) months of hire
NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired
Strong interpersonal skills with the ability to empathize and build rapport
Clear and articulate communication, both orally and in writing
Proficient in customer service and handling confidential information with discretion
Ability to work effectively with direct supervision and support branch goals
Intermediate mathematical skills with knowledge of loan processing procedures
Familiarity with credit union products, services, policies, and regulations
Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others
Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information
Occasionally required to lift over 45 lbs., such as supply boxes
Occasionally works unusual hours, including Credit Union Days and call nights
Must be available to work a flexible schedule, including Saturdays
Occasionally required to travel up to 50 miles for business needs
Benefits
Comprehensive benefits
Health plans
401(k) matching
Support for work-life balance
Employee engagement activities
Opportunities for community involvement
Company
Suffolk Credit Union
Suffolk Credit Union is a not-for-profit serving Long Island since 1967. Members don’t just bank at Suffolk- they’re shareholders.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michele Dean
Chief Executive Officer
Sarah McCandless CPA, CCE
EVP & Chief Financial Officer
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