ZEALS · 10 hours ago
CSM
San Francisco Bay Area
Full-time
Hybrid
Senior Level
5+ years expZEALS is a rapidly growing company known for its AI voice agent platform, Omakase.ai. They are seeking a Customer Success Manager to lead customers through the implementation of voice AI agents and ensure successful onboarding and long-term value realization for mid-market and enterprise customers.
ChatbotE-CommerceInformation TechnologyMarketingMessagingNatural Language Processing
Responsibilities
Lead customers through the launch and implementation of their first Voice AI and conversational AI agents, serving as a hands-on product expert throughout discovery, training, testing, go-live, and continued management and optimization
Own and manage a portfolio of mid-market and enterprise customers from post-sale through renewal, ensuring successful onboarding, adoption, and long-term value realization
Act as the primary strategic advisor to customers, deeply understanding their business goals, use cases, and success criteria to drive measurable outcomes
Partner closely with Sales during late-stage deals, onboarding transitions, and expansion conversations to ensure continuity, alignment, and customer confidence
Sit at the intersection of Customer Success, Sales, and Product, advocating for the customer, synthesizing feedback, and feature requests into clear, actionable input for the product roadmap
Drive renewals and expansions by clearly demonstrating ROI, value delivered, and future opportunity
Contribute to the development of internal playbooks, onboarding frameworks, and launch processes as the Customer Success function continues to scale
Qualification
Required
5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a SaaS or technology company
Proven experience managing complex customer relationships and driving successful outcomes across onboarding, adoption, renewal, and expansion
Comfortable being deeply hands-on with product, especially during early customer launches and implementations
Experience working cross-functionally with Sales, Product, and Engineering teams, with the ability to translate customer needs into product insights
Strong strategic thinking skills paired with a bias toward action — able to move quickly, iterate, and adapt in a fast-growing environment
Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders
Ability to thrive in ambiguity and help define processes, best practices, and standards in a scaling startup environment
Bachelor's degree or equivalent practical experience
Preferred
Experience in B2B SaaS, AI, developer tools, or early-stage technology companies is a strong plus
Prior experience deploying, managing, or optimizing customer-facing generative AI (chat or voice), including hands-on work with prompts, rules, testing, and real-world performance tuning
Background in e-commerce, DTC, or retail technology, with familiarity around product discovery, conversion funnels, PDPs, checkout flows, and on-site experimentation
Company
ZEALS
Zeals is a conversational Commerce in Omotenashi Revolution with Chatbot Technology.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$55.45MKey Investors
JIC Venture Growth InvestmentsCyberAgentFreakOut Holdings
2022-05-12Series E· $27.21M
2022-05-11Debt Financing· $11.55M
2021-03-31Series D· $9.03M
Leadership Team
Ryuta Endo
Chief Operating Officer
Recent News
Company data provided by crunchbase