Ampcus Inc ยท 4 days ago
Senior Service Management Consultant - ServiceNow SAM
United States
Full-time
Remote
Senior LevelAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated candidate to join their talented team as a Senior Service Management Consultant specializing in ServiceNow SAM. The role involves designing, implementing, and optimizing the ServiceNow SAM PRO module and processes, contributing to key deliverables while supporting both waterfall and agile methodologies.
Data ManagementInformation Technology
Responsibilities
Develop and establish SAM PRO processes with STPs to ensure changes to services are controlled, tested, traceable, authorized, and implemented in a structured manner
Conform MSI operations to agreed policies, processes, and procedures defined in the SMM
Execute releases according to the approved Release Management methodology
Define and establish SAM PRO systems and processes supporting both waterfall and agile methodologies
Define roles and responsibilities for STPs and customers to ensure successful deployments
Integrate MSI PPM System and STP agile project management tools (e.g., Jira) for aggregation of epics, sprints, stories, and status
Provide capabilities for STPs to manage testing, tracking use cases, stories, sprints, defects, and other release concepts
Ensure release and deployment packages can be tracked, installed, tested, verified, uninstalled, or backed out as appropriate
Manage organizational and stakeholder changes during deployment activities
Record and manage defects, deviations, risks, and issues related to new or changed services
Transfer knowledge and skills to customers, users, operations, and support staff
Support planning, execution, and management of testing methods, tools, and procedures
Define release success/failure criteria for each lifecycle point
Establish measurement processes for deployment success/failure, including incident recording post-release
Configure integrations between ServiceNow and other enterprise systems as required
Set up dashboards and visualizations in ServiceNow for clear insights into progress, risks, and outcomes
Qualification
Required
Proven experience designing and implementing SAM PRO processes
Familiarity with both waterfall and agile methodologies
Experience integrating project management tools (e.g., Jira) and ServiceNow
Strong understanding of ITIL 4 practices and governance frameworks
Excellent communication and stakeholder management skills
Ability to transfer knowledge and skills to diverse teams
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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