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Alvita Care · 5 months ago

Account Executive - Home Care - Hartford County, CT

Fairfield, CT

Contract

Onsite

Mid Level

$110K/yr - $130K/yr

Alvita Care is a leading provider of home care services in New York, New Jersey, and Connecticut. The Account Executive will build and maintain relationships with referral partners, acquire new clients, and ensure overall client satisfaction while coordinating with internal teams to provide high-quality service.

Elder CareHealth CareHome Health CareNursing and Residential Care

Responsibilities

Advancing the company's sales to meet or exceed revenue goals

Building and maintaining relationships with referral sources in the community to build brand awareness and secure new clients for Alvita Care

Building priority lists, advancing relationships, tracking sales activity effectively and completing all the other necessary tasks for successful referral marketing

Representing Alvita Care in networking groups, at events, on committees and in other community settings

Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the necessary information to make an informed decision

Learning the assessment process and conducting assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families and converting them into long-term clients

Communicating effectively within the team to ensure that the care plans meet the clients' needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner

Providing active relationship management when needed for existing referral cases this may include home visits, referral meetings, family meetings, and more

Providing after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) this support may include e-mail, telephone and/or home visits

Helping the team ensure that client accounts are up-to-date - especially when referrals are received from clients' legal/financial advisors - coordinating with the finance/billing team and communicating with families when needed

Maintaining a working knowledge of Alvita Care requirements and obligations where licensed as a Home Care Agency, including the obligations to clients and caregivers

Maintaining a pulse on the strategic position of Alvita Care within the market, identifying new opportunities to enhance our reputation or build the referral base, helping to implement new programs and regional initiatives, and helping the team members to better understand the local competition

Qualification

Registered NurseSales skillsCustomer serviceComputer proficiencyMarket intelligenceRelationship buildingEmpathetic dispositionEntrepreneurial spiritInterpersonal communicationCritical thinkingProblem-solvingAttention to detailPositive attitude

Required

Registered Nurse with Bachelor's degree, licensed in the states of NY, NJ or CT; Social Worker licensed in the states of NY, NJ or CT; or Experience as a sales or marketing professional at a prestigious senior living community

Excellent customer service and sales skills

Results orientation and prioritization

Ability to work independently and autonomously

Computer proficiency and ability to document sales activity timely and accurately in the HubSpot platform

Familiarity with video conferencing, social media platforms and Google products

The ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle

Current driver's license and proof of insurance; ability to travel 90% of the time in the field within assigned territory

Ability to explain client service agreements in a thorough manner to include payment and billing terms so the client has full understanding prior to the start of care

Effectively manage all sales-related administrative duties, including, but not limited to: account plan development, routing, expense reporting, pipeline and referral network management and activity documentation via HubSpot, securing and managing marketing collateral and other resources

Flexibility and adaptability to thrive in a fast-paced environment

Strong interpersonal communication, influencing, critical thinking and problem-solving skills

Attention to detail and a commitment to producing accurate, high-quality work

Have an empathetic and warm disposition

Have an entrepreneurial spirit, drive, and goal-oriented work ethic

High energy and a positive attitude, with the ability to excel under pressure