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Kohler Credit Union · 2 weeks ago

Member Service Representative - Contact Center

Sheboygan, WI

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Kohler Credit Union is a financial institution dedicated to its members, employees, and the community. They are seeking a Full-Time Member Service Representative for their Contact Center, responsible for answering questions, solving problems, and recommending services to support members' financial goals.

AccountingBankingFinancial Services

Responsibilities

Connecting to members-answering questions and providing support across phone, chat, email, and secure messages

Listening to each member's needs and offering solutions-whether it's explaining services, recommending products, or guiding them through their accounts

Handling tasks like debit card requests, mobile deposit verification, and reporting

Collaborating with peers to meet service goals and referrals, celebrating wins together along the way

Participating in ongoing training to learn and develop new skills