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Subway · 11 hours ago

Instructional Designer

Miami, FL

Full-time

Onsite

Mid Level

3+ years exp

Subway is one of the world’s most iconic brands, focused on improving lives and businesses. The Instructional Designer will design and develop engaging learning solutions that support Subway’s restaurant and field training programs, ensuring alignment with brand standards and measurable impact.

Food and BeverageFood ProcessingFranchiseRestaurants

Responsibilities

Develop and Support Global & North American Curriculum Delivery -Contribute to the development and execution of high-quality global curriculum that supports strategic goals and operational needs across internal and field-facing programs. Support content creation across workstreams by ensuring accuracy, consistency, and alignment with production timelines and brand standards

Support localization efforts for North America by collaborating with regional teams to tailor content where needed, while maintaining alignment with global brand standards and training objectives

Collaborate with Subject Matter Experts and Stakeholders -Partner with internal teams, including Operations, Marketing, and Field Training, to gather insights and ensure training materials accurately reflect current business practices, priorities, and brand tone

Ensure Brand Alignment and Consistency- Apply Subway’s learning design guidelines and visual standards across all deliverables. Maintain consistent tone, structure, and messaging to strengthen brand credibility and learner experience

Optimize Content Based on Data and Feedback- Apply Subway’s learning design guidelines and visual standards across all deliverables. Maintain consistent tone, structure, and messaging to strengthen brand credibility and learner experience

Support Global and Regional Training Initiatives- Collaborate with global and regional learning teams to adapt and localize content for the North America market while maintaining alignment with global strategy and brand standards

Qualification

Curriculum DevelopmentInstructional DesignLearning Management SystemELearning ToolsAdult Learning PrinciplesProject ManagementCollaboration SkillsCommunication SkillsDetail-oriented

Required

Bachelors in Curriculum Development and Design

Knowledge of Learning Management System and Functionality, blended learning techniques

Demonstrated ability to design and develop engaging learning content that simplifies complex concepts and supports operational and business objectives

Minimum 3 years in instructional design focusing on curriculum design

Travel: 10%

Strong understanding of adult learning principles, instructional design methodologies, and assessment strategies to create effective, measurable learning experiences

Proficiency in eLearning and creative design tools, including Articulate 360, Rise, Adobe Captivate, Vyond, Adobe Illustrator, Adobe InDesign, and Canva, with the ability to create content across digital, virtual, and classroom formats

Strong project management and organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment

Working knowledge of Learning Management Systems (LMS) and familiarity with SCORM/xAPI standards, accessibility guidelines, and multimedia best practices

Excellent collaboration and communication skills to partner effectively with cross-functional teams, subject matter experts, Franchisees, and global training counterparts

Detail-oriented mindset with a focus on quality, consistency, and alignment to Subway's brand and training standards