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Intradco Global · 11 hours ago

Cargo Account Manager - Operations (Miami)

Miami, FL

Full-time

Onsite

Mid Level

Intradco Global is a global brand specializing in live animal logistics and air cargo solutions. They are seeking a Cargo Operations Account Manager in Miami, Florida, to manage all aspects of cargo charter flights and develop client relationships to maximize business opportunities.

Air TransportationCommercialProfessional ServicesTransportation

Responsibilities

Communicate effectively with aircraft providers for offers

Negotiate with aircraft providers when necessary to procure best value for clients

Evaluate suitable commission schedule

Ensure timely offer with detailed and accurate information is provided for clients

Follow up regularly and work towards confirmation

Ensure all contracts, insurance, and regulatory matters are accurate, legally compliant and that company requirements are met

Verify the supplier contract in detail and ensure all terms comply with CF charter agreement

Issue a flight brief with all flight-related information

Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions

Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed

Ensure client is always kept informed of any development linked to specific bookings

Use initiative to identify new potential areas for business development

Provide support for sales activity for new business development

Cold calling prospect clients to help build on our successful portfolio of existing clients

Operationally manage complex air charter/freight/project movements. This will include but not limited to the following specialized niches - including but not limited to Automotive, Defense, Aid, Live Animal, Event logistics, Perishables, Foodstuffs and other cool chain industries

Be a first point of contact for key clients to discuss, design and execute operational plans for their respective projects

Tailor the existing operational processes and create standard operations procedures for IG/CF that will be implemented, followed and reviewed on a regular basis

Provide customs advice to both clients and internal Intradco Global team for the purpose of adhering to correct global customs protocols, providing clients with custom entries, and managing stall/ULD logistics

Foster a highly collaborative approach to market focused solutions, encouraging excellent intra-team communication at all levels

Positively communicate cargo operations protocols and improvements with the team

Qualification

Cargo OperationsClient Relationship ManagementBusiness DevelopmentCustoms ComplianceNegotiationCommunicationTeam Collaboration

Required

Cargo Operations skills are essential for the successful candidate

Manage all aspects of a Cargo charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion

Maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company

Generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities