Sunrise Systems, Inc. ยท 5 months ago
Application Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$40/hr - $40/hrSunrise Systems, Inc. is seeking an Application Support Specialist to collaborate with business units and provide application support for electronic health records. The role involves resolving service requests, providing tier 1 support, and ensuring that products meet specifications through technical and application support functions.
Information Technology & Services
Responsibilities
Provide tier 1 support for Division applications
Provide first level contact for incoming service requests
Review incoming service requests for knowledgebase solutions
Collect information from user for service requests
Track, route and redirect unresolved service requests to correct resources
Escalate complex issues to Tier 2 Service Desk resources
Provision application access
Identify and route Data Exceptions
Walk users through problem solving steps
Convey resolutions of service requests to users
Resolve and Close low-level service requests
Perform proper recording and documentation of activities and solutions
Perform periodic knowledge base review
Perform user access audits
Perform user acceptance testing
Research changes in pharmacies, hospitals, medications, and healthcare related datasets
This role will report through the Support Manager
Qualification
Required
Collaborates with business units as part of the help desk and app dev support team for electronic health record
Resolves JIRA requests using pre-defined resources, analytical skills, and team collaboration
Provide tier 1 support for Division applications
Provide first level contact for incoming service requests
Review incoming service requests for knowledgebase solutions
Collect information from user for service requests
Track, route and redirect unresolved service requests to correct resources
Escalate complex issues to Tier 2 Service Desk resources
Provision application access
Identify and route Data Exceptions
Walk users through problem solving steps
Convey resolutions of service requests to users
Resolve and Close low-level service requests
Perform proper recording and documentation of activities and solutions
Perform periodic knowledge base review
Perform user access audits
Perform user acceptance testing
Research changes in pharmacies, hospitals, medications, and healthcare related datasets
Benefits
ACA compliant medical coverage
Dental insurance
Vision insurance
Sick time benefits as required per State regulations
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
Founded in 1990
501-1000 employees
H1B Sponsorship
Sunrise Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
Company data provided by crunchbase