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White Cap · 4 months ago

Senior E-Commerce Operations Analyst

Birmingham, AL

Full-time

Onsite

Senior Level

5+ years exp

White Cap is committed to Building Trust on Every Job, providing a diverse work environment with various career opportunities. The Senior E-Commerce Operations Analyst will support digital and e-commerce efforts, manage e-quotes, and assist customers in using digital solutions efficiently to ensure a seamless process from quote to delivery.

Building MaintenanceConstructionManufacturingService Industry

Growth Opportunities

Responsibilities

Guides new customers through connected commerce platform setup for a smooth activation

Coordinates punchout setups with internal teams and customer IT contacts

Provides daily service for integrated accounts, resolve issues, and escalate when needed

Administers e-quote requests from start to finish with fast turnaround and clear communication

Understands all aspects of the E-Commerce platform Optimizely, including site content, product data, promotions, and troubleshooting issues from the field

Works with sales, IT, and operations to support connected commerce initiatives

Maintains hosted catalogs with up-to-date SKUs, pricing, and availability

Oversees order processing, track progress, and troubleshoot errors

Ensures alignment with teams and customers through clear documentation and communication

Perform additional responsibilities as required

Qualification

E-commerce platformsOptimizelyOracleERP knowledgeTradeCentricPunchOut solutionsTechnical acumenCustomer service skillsE-Procurement systemsEffective communication