Fick Physical Therapy & Sports Performance, PLLC · 1 day ago
Front Desk Client Success Coordinator
Denver Metropolitan Area
Full-time
Onsite
New Grad, Entry LevelFick Physical Therapy and Sports Performance is a Colorado-owned Sports Physical Therapy practice dedicated to helping active athletes return to their passions safely and efficiently. They are seeking a full-time Client Success Coordinator to provide exceptional customer service and foster long-term relationships with clients while supporting clinic operations.
Hospital & Health Care
Responsibilities
Do everything possible to get the best outcome for every client
Develop a life-long relationship with clients that benefits both the client and the clinic
Confidently communicate the value of our service during the client conversations
Provide a high level of customer care that will cause clients to want to come back frequently
Help increase referrals by providing a high level of customer care and service to all of our clients
Help ensure smooth clinic operations-help PT's and clinic director do their jobs more efficiently
Be on hand to participate in and contribute to the clinic’s social media activity
Do client call backs without being asked and be willing to speak to clients who have dropped off schedule
Qualification
Required
Work independently with guidance and able to multi-task
Extremely detail oriented and appreciates people who take an organized, systemic approach to achieving success
Quick, self-motivated learner who wants to work for a company that values people and life-long relationships
Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long term
Experience in sales as well as new client nurturing and acquisition
World class communication skills that will continue to be developed
Communicate so that the patient can confidently say ‘yes' to a full plan of care
Accountability – have a willingness to be held accountable and to be coached to improve every aspect of your role
Engage with and connect with clients on a personal level (not just clinically)
Thrive in an environment where measurement is the driving force behind progress
Excellent organizational, time management and problem-solving skills
Excellent attention to detail
Ability to work under deadlines and on schedule
Ability to plan work tasks so that they are completed on time
Company
Fick Physical Therapy & Sports Performance, PLLC
Fick Physical Therapy & Sports Performance, PLLC is a private orthopedic and sports physical therapy practice based out of Highlands Ranch, Colorado
Founded in 2017
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase