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Morris Bank · 2 days ago

Treasury Support Specialist - Houston County

Warner Robins, GA, USA, 31088

Full-time

Hybrid

Mid Level

3+ years exp

Morris Bank is seeking a Treasury Support Specialist to provide essential servicing needs for clients utilizing Treasury products and services. The role involves resolving client issues, ensuring rapid response times, and maintaining knowledge of Treasury offerings and regulations.

BankingFinanceFinancial Services

Responsibilities

Maintain a deep knowledge of all Treasury products and services along with accompanying laws, rules, and regulations

Build a working knowledge of commonly used client accounting systems, account management platforms, and specialty software used in integration of Treasury products and services

Maintain a working knowledge of consumer online banking systems and services in order to both round out knowledge of total client relationships, as well as provide backup and support for the Customer Contact Center

White-glove customer service, with rapid response times for client requests

Work Positive Pay exceptions on BeB. Coordinate with Dep Ops for any return items

Review Remote Deposit Open/Pending batches daily to see if customer needs assistance

Verify all customer ACH Origination file totals and processed status. This includes monitoring transmittal forms, duplicate and/or suspended files. Research any ACH Origination file issues with customer and/or FIS to correct before end of day

**May be required to stay late to verify all files are processed normally before leaving. Resolution of client issues related to mBiz or Treasury products and services

Email ACH report to required client recipients at the end of each day

Scan and file all daily ACH Origination transmittals and reports

Review and set up new mBiz Enrollments submitted through Service Requests and send mBiz welcome email to customers

Process Treasury Management limit increases submitted through BoardVantage

Scan and maintain all Treasury customer documents

Assist with regulatory audits on all Treasury products

Perform duties as defined in the Bank Secrecy Act / Anti-Money Laundering Program

Performs other duties as assigned by management

Qualification

Treasury products knowledgeClient service experienceTechnical problem solvingBank operations knowledgeBank Secrecy Act knowledgeMicrosoft ExcelMicrosoft WordProfessional imageAttention to detailCommunication skills

Required

Bachelor's degree; 5 years banking experience; or 2 years banking experience with a two-year degree or completion of a specialized course of study at a business or trade school

3 years experience in front-line technical client service

Knowledge of all deposit applications on the OSI system preferred

Knowledge of software applications: Windows, Microsoft Word and Excel

Technical problem solving for internet use and technology preferred

Presents a professional image in dealing with customers, interdepartmental and external representatives

Strong attention to detail, good judgement and decision-making skills

Excellent oral and written communication skills and knowledge of alternative communication methods used by technical support teams

Ability to exercise personal and professional responsibility and work under minimum supervision

General knowledge of Bank operations preferred

General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred

Travel may be required