Clover Health · 2 hours ago
Patient Enrollment Specialist
Field - USA
Full-time
Hybrid
Entry Level
$47K/yr - $64K/yr
1+ years expClover Health is a company that delivers proactive support and care to its members through its clinical Clover Home Care teams. The Patient Enrollment Specialist serves as a trusted advocate for patients considering in-home care services, educating them and guiding them through the enrollment process to improve their quality of life at home.
Health CareHealth InsuranceHospitalMedical
Responsibilities
Engage patients and caregivers telephonically and in person to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages
Make up to 150 outbound calls daily to eligible patients
Engage with hard to reach patients in the field up to 2-3 days per week
Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment
Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process
Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner
Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection
Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care
Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached
Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems
Qualification
Required
Based in Georgia or New Jersey and have a valid driver's license, plus reliable transportation
1–3 years of experience in healthcare outreach, patient engagement, admissions, sales, or a comparable patient-facing role
Comfortable working in a metrics-driven, goal-oriented environment
Strong verbal and written communication skills, with the ability to explain medical and logistical information in patient-friendly terms
Confident in navigating objections and conducting empathetic, sensitive conversations
Experience with EMR systems
Preferred
Prior experience in home health, hospice, managed care, or chronic condition programs
Familiarity with Athena EMR system
A passion for supporting vulnerable or underserved populations
Bilingual skills (especially Spanish)
Prior exposure to home health, hospice, managed care, or chronic condition programs
Benefits
Competitive hourly rate
Performance-based bonus program
401k matching
Regular compensation reviews
Comprehensive medical, dental, and vision coverage
No-Meeting Fridays
Company holidays
Access to mental health resources
Generous time-off policy
Up to 18 days of vacation per year
Clover recognizes 10 federal holidays including New Year's Day, Juneteenth, and Christmas
4 additional paid holidays
1 floating holiday
Week of Rest
Learning programs
Mentorship
Professional development funding
Regular performance feedback and reviews
Reimbursement for office setup expenses
Monthly cell phone & internet reimbursement
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Remote-first culture
Paid parental leave for all new parents
Company
Clover Health
Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.62BKey Investors
GreenoaksSequoia CapitalFirst Round Capital
2021-11-17Post Ipo Equity· $300M
2021-01-08Post Ipo Equity· $400M
2021-01-08IPO
Leadership Team
Andrew Toy
Chief Executive Officer and Board Member (NASDAQ : CLOV)
Jamie Reynoso
Chief Executive Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase