Accenture · 6 days ago
Trust & Safety Quality Team Lead
Austin, TX
Full-time
Onsite
Mid, Senior Level
$26.39/hr - $63.13/hr
1+ years expAccenture is a trusted partner to leading platform companies, focusing on internet safety through its Trust and Safety offering. The Trust & Safety Quality Team Lead will manage a team of Content Moderators, ensuring high-quality performance and adherence to standards while promoting continuous improvement within the team.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Drives and manages team performance against SLAs and KPIs including metric reporting on team performance
Supports team to achieve results with the highest possible standard of quality and delivery
Drive insights gathering from team members to improve quality and processes
Works within multiple teams across both Accenture teams and client teams to execute and deliver critical business functions
Takes personal accountability for accuracy and high quality outputs and demonstrates integrity to core team values
Promotes culture of continuous improvement across the teams in the global delivery network
Offers continuous improvement strategies and ideas, including new process incubation and induction
Assists with driving global initiatives
Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
Qualification
Required
Minimum of 1 years' experience with leading teams
Minimum of 1 years' experience in a quality role
Must be flexible to work any shift including nights, weekends and holidays
The role requires candidate pass English Assessments with a minimum score of B2 for the written portion and C1 for the spoken portion
Preferred
Reporting experience
Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values
Ability to build relationships with stakeholders in multiple geographies consultative work style to lead client work
An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
Well developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information together with the ability to develop creative and breakthrough solutions
Able to prioritize and effectively manage time in a fast paced work environment
Proactive to identify the root causes of issues by analysing patterns and trends through data analysis
Ability to build action plans through problem investigation and resolution
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Christie Smith
Senior Managing Director, Global CEO Transformation: Strategy & Consulting Lead
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
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