Navico Group · 4 days ago
Marine Engineer
New Jersey, United States
Full-time
Hybrid
Mid Level
$58K/yr - $104K/yr
4+ years expNavico Group is seeking a Commercial Marine Specialist to support global commercial marine customers. The role involves coordinating service operations, enhancing customer satisfaction, and troubleshooting technical issues in a fast-paced environment.
ComputerConsumer ElectronicsManufacturing
Hiring Manager
Pauline Read
Responsibilities
Serve as a key contact for commercial service operations, helping coordinate service orders, logistics, and technical support
Support customer satisfaction by assisting with escalations, working closely with authorized service agents, and ensuring timely resolution of service issues
Perform remote troubleshooting, document cases in CRM systems, and analyze service trends to improve support quality
Collaborate with internal teams to enhance training materials, service documentation, and operational processes
Qualification
Required
4+ Year of experience in installation, repair, maintenance, and support of Commercial Marine navigation and communication equipment
Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
High-School Diploma/GED
ABYC, NMEA, and MEI Certified
Mastery of Basic Marine Electronics installation practices
Ability to travel domestically and internationally
Ability to acquire a TWIC (Transportation Worker Identification Credential)
Prior Experience with Navico Support or Simrad On-Board Service
Ability to Lift 50lbs
Preferred
FCC: GROL License
GMDSS (DM) License
Bilingual in Spanish and English
Familiar with Navico Gyro Exchange Program
Ability to process Customs Documents and Information for International Return
Benefits
Medical
Dental
Vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Well-being program
Product purchase discounts
Company
Navico Group
The world’s leading supplier of integrated systems and products to industries ranging from marine to recreational vehicle and beyond.
1001-5000 employees
H1B Sponsorship
Navico Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2022 (2)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-24Acquired
2016-07-12Private Equity
Leadership Team
Max Cecchini
Executive Vice President, C-MAP
Recent News
EIN Presswire
2025-06-30
2023-12-29
Company data provided by crunchbase