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Beth Israel Lahey Health · 2 weeks ago

Practice Assistant-Per Diem Needham Region

Needham, MA

Part-time

Onsite

New Grad, Entry Level

$20/hr - $26.92/hr

0+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. The Practice Assistant is responsible for providing high-quality service to patients, managing practice operations, and ensuring a smooth flow of patient care.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy

Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible

Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met

Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system

Collects co-payments following standards for managing copayment processing

Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs

Obtains and enters referrals

Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments., Provides patient with any relevant educational materials as indicated, Visit ticket entry, Medical Records preparation

Maintains clean and welcoming physical environment of the reception area

Maintains signage and clarity of information displayed in reception area

Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment

Contacts the appropriate departments when repairs or services are needed and follows through on these tasks

Monitors and supports patients and visitors entering and leaving the practice

Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)

Acts as liaison between patient and practice staff to ensure optimal flow and service delivery

Acts as liaison between patient and other areas to ensure optimal flow and service delivery

Qualification

Computer systems experienceMedical Admin Assistant CertMicrosoft OfficeCustomer ServiceWritten CommunicationsOral CommunicationsTeam Work

Required

High School diploma or GED required

0-1 Years Related Work Experience Required

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access