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automotiveMastermind Inc. · 3 hours ago

Implementation Specialist

California, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

automotiveMastermind Inc. is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. As an Implementation Specialist, you will be responsible for onboarding new customers onto the Mastermind technology, managing data ingestion, and ensuring proper configuration of customer systems while addressing support tickets and collaborating with various teams.

AutomotiveCRMMarketingSoftware

Growth Opportunities

No H1B

Responsibilities

Own and manage the entire Implementation setup of new customers which includes, but not limited to, data obtained from a dealer’s DMS, CRM or another data source

Obtain customer data, ingest it into our systems, and quality check for expected functionality

Become a subject matter expert in the DMS and data extraction topics

Own and manage the implementation of Mastermind’s Digital offerings

Query and extract data using common computer languages

Quickly own and resolve relevant support tickets, explain the root cause of the issue , and suggest process improvements for reoccurring cases

Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders

Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements

Proactively recognize and address setbacks and risks to expectations and escalate as required

Own the initial and ongoing data quality of assigned customers

Prioritize and manage concurrent work streams with minimal supervision

Qualification

SQLData ingestionDMS expertiseMicrosoft ExcelProject managementCustomer communicationAgilityProblem solvingCollaboration

Required

2+ years' relevant professional experience

Customer facing experience preferred

Comfortable with technology, and an understanding of process-based tools

Proficient user of Microsoft Excel

Proficiency with SQL

Preferred

Bachelor's Degree preferred

Auto industry experience or auto databases

Salesforce.com experience

Customer or functional project management experience

Facebook Business Manager experience

Benefits

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Company

automotiveMastermind Inc.

Founded in 2012, automotiveMastermind®, part of S&P Global Mobility, is the automotive industry's trusted data and technology provider, driving value through actionable intelligence and personalized experiences.

Founded in 2012

New York, New York, USA

201-500 employees