Video Reality · 4 days ago
Service and Installation Department Assistant
Oklahoma City, OK
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrVideo Reality, Inc. is a pioneering company in the audio-video industry, providing custom integration solutions. The Service & Installation Department Assistant will support the operations team by coordinating schedules, preparing documentation, and ensuring smooth workflow in service and installation processes.
AudioElectronicsVideo
Hiring Manager
Krista Tower
Responsibilities
Coordinate technician schedules and ensure job assignments are accurately reflected in the Dispatch Portal
Serve as the main point of contact for clients to confirm service and installation details and logistics
Prepare required documents and manage project resources, including project folders, product and hardware, and project completion documentation
Update CRM & ERP systems including ticket statuses, project notes, and ensure all parts, time entries, and completion details are accurate
Schedule equipment resources such as trailers, lifts, and rented equipment
Maintain inventory of stocked hardware and parts
Manage parts and product returns, RMAs, change order products, added parts and products
Manage, verify, and modify technician time entries on services, installations, and projects
Contact customers for completion signoffs and assist with gathering post‑project feedback
Assist with van inventory, cleaning, and required maintenance coordination
Attend weekly project meetings and provide relative support to the service and installation team
Stage incoming product for service, installation, and projects in warehouse
Qualification
Required
Highly organized and detail-oriented
Ability to coordinate technician schedules
Serve as the main point of contact for clients
Prepare required documents and manage project resources
Update CRM & ERP systems including ticket statuses and project notes
Schedule equipment resources such as trailers, lifts, and rented equipment
Maintain inventory of stocked hardware and parts
Manage parts and product returns, RMAs, change order products
Manage, verify, and modify technician time entries
Contact customers for completion signoffs
Assist with van inventory, cleaning, and required maintenance coordination
Attend weekly project meetings
Stage incoming product for service, installation, and projects in warehouse
Must be 21 years of age or older
Must be Commercial Auto Policy Insurable for Driving Company Vans
Must be clear of Criminal Background History and Sex Offender Registry
Benefits
PTO
Group Health
Dental
Vision
401K
Bonus
Company
Video Reality
VR provides audio, video, lighting design, installation, and maintenance services for schools, government agencies, and businesses.
Founded in 1993
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase