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General Dynamics Information Technology · 7 hours ago

ServiceNow Architect SME – Custom Portal Development

United States

Full-time

Remote

Senior Level, Lead/Staff

$170K/yr - $201K/yr

10+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to the U.S. government. The ServiceNow Architect SME will design and maintain the architectural framework for ServiceNow solutions, focusing on custom portal development and integration with external systems.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Design and maintain the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM)

Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience

Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements

Implement and configure portal pages, themes, and branding

Lead the design and development of custom applications, including coding complex business logic using JavaScript and other web technologies (HTML, CSS, AngularJS)

Architect and implement complex data integrations with external systems, specifically focusing on the efficient ingestion and processing of large XML datasets using REST/SOAP APIs, MID Servers, and custom scripting

Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements

Design and develop highly customized user interfaces, including building bespoke Service Portals and modifying the Next Experience UI framework to meet specific user experience (UX) requirements

Configure and optimize ServiceNow Workspaces to streamline workflows and improve efficiency

Customize workspace layouts, components, and data visualizations

Oversee the deployment, administration, and maintenance of on-premise ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization

Act as a subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes

Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance

Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders

Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation

Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops

Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates

Grow junior talent through mentoring, partnership, and technical reviews

Author, review, and lead the creation of white papers and contract artifacts

Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement

Create estimations on effort required to produce ServiceNow functionality

Qualification

ServiceNow architectureService Portal developmentJavaScriptHTMLCSSAngularJSREST/SOAP APIsXMLJSONITIL frameworksAgile software testingCommunication skillsProblem-solving skillsMentoring

Required

10 + years of related experience

US Citizenship Required

Secret clearance level must currently possess

Secret clearance level must be able to obtain

Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules

Proven expertise in ServiceNow Service Portal development and custom widget creation

Proven experience with the configuration and optimization of ServiceNow Workspaces

Proven experience with ServiceNow Service Portal, UI Builder, and the Next Experience UI customization

Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS

Strong experience with data exchange formats like XML and JSON, and integration methods (REST/SOAP APIs, MID Server)

Strong experience with XML data digestion and generation, and integration with external systems

In-depth understanding of ITSM processes and ITIL frameworks

Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

Ability to identify, understand, document, and create functionality aligning with customer value streams

Ability to produce level of estimates and basic deployment plans for ServiceNow functionality

Strong organizational and time management skills while working in a rapid software development environment

Ability to identify and learn new technologies quickly

Excellent communication skills for collaborating with both technical and non-technical stakeholders

Strong analytical, problem-solving, and debugging skills

Ability to coach, guide, and mentor junior developers

ServiceNow Certified Systems Administrator

Must possess and maintain an active Secret or higher clearance

Preferred

ServiceNow Certified Implementation Specialist – Customer Service Management

ServiceNow Public Sector Digital Services Implementer

Additional ServiceNow certifications a plus

Benefits

Comprehensive benefits and wellness packages

401K with company match

Full flex work weeks

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

15 days of paid leave per calendar year

10 paid holidays per year

Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees