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NEOGOV · 8 hours ago

2026 Summer Intern - Learning and Performance Center

Chesterfield, VA

Internship

Hybrid

Intern

$17/hr - $19/hr

Start in 2026 Spring

NEOGOV is seeking a Summer Intern for the Learning and Performance Center in Chesterfield County. The intern will lead a customer experience assessment project, conducting evaluations and presenting findings to enhance customer service delivery within the county.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Conduct benchmarking against best practices

Gather and analyze quantitative and qualitative data

Perform firsthand observations of service delivery and develop actionable recommendations to enhance the customer experience

Engage directly with department directors to plan and execute up to ten in-depth service assessments

Present findings and recommendations to the Deputy County Administrator for Finance & Administration and the Director of the Learning and Performance Center

Perform other work as required

Qualification

Data analysisCustomer service assessmentProfessional communicationOrganizational skillsSpreadsheetsWordPowerPointInterpersonal skillsSelf-motivated

Required

Currently enrolled as an undergraduate or graduate student with a minimum grade point average (GPA) of at least 2.8

Ability to participate in the full 10-week program

Exhibit a commitment to public service

Genuine interest in learning about public administration

Pre-employment drug testing, FBI criminal background check and education/degree verification required

Strong organizational skills with an ability to complete tasks with minimum supervision

Self-motivated

Possess interpersonal skills with an ability to interact with others at varying levels of the organization

Professional communications skills

Proficiency with spreadsheets, word documents, and PowerPoint

Current valid driver's license and good driving record required

Record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months

Out of state driving records must be obtained by applicant and presented at time of interview

Records must reflect at least three years of history and be dated within thirty days of interview date