The Lash Lounge · 1 month ago
Front Desk Sales Associate
Alpharetta, GA
Full-time
Onsite
New Grad, Entry LevelThe Lash Lounge is an upscale eyelash salon dedicated to providing the best experience for their clients. The Front Desk Sales Associate plays a crucial role in managing client appointments, educating them on services, and ensuring a welcoming atmosphere in the salon.
BeautyCosmeticsLifestyle
Responsibilities
Manage the appointment scheduling for Lash Lounge clients and proper handling of incoming and outgoing calls with the expected “Gold Standard” customer service level
Educate clients on the products/services being offered including after care
Manage the proper tracking and input of client records into the salon software with correct client lead source and promotional codes
Manage an organized work area, the preparation and filing of the client charts, intake forms, consultation forms, after care hand-outs, package purchase agreements, and all other forms as needed
Be proficient and educated in working the POS software, sales transactions of clients for services and retail items, and manage the end of day cash drawer reconciliation
Meet or exceed sales weekly and monthly sales objectives through product and membership sales
Resolve issues such as scheduling conflicts or mishaps, product returns, customer complaints, and general salon maintenance to keep everything running and looking its best
Aide in the cleanliness of the salon including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting, and whatever is required to keep the salon looking top-notch
Complete ALL required Lash Lounge training within time frame specified
Assist with promotional events on site at the salon or off site events to help market, promote and build brand awareness/trial /traffic
Other duties as prescribed
Qualification
Required
Strong interpersonal, written, listening and verbal communication skills
Strong customer service skills and is customer focused
Strong computer and phone skills
Well organized, detail oriented, and able to multi-task with ease
Initiates self-learning and is comfortable at educating clients on products and services offered
Must have excellent conflict resolution and mediation skills
Must be a proactive, independent thinker and decision maker with the ability to embrace changing environments
Exhibits sound judgment and adheres strictly to The Lash Lounge standards of salon operations
Forms strong working relationships within team and fosters a teamwork environment
Identifies additional tasks to be completed and willingly assists others
Ongoing learner; exhibits insatiable curiosity and an interest in self-development
Keeps salon owner and manager aware of any issues and suggests productive solutions to resolve them in an effective and timely manner
Benefits
Discounts on products and services
Competitive hourly wage
Opportunity for professional growth
Company
The Lash Lounge
The Lash Lounge operates as a beauty salon franchise that specializes in semi-permanent eyelash extensions.
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-03-18Acquired
Leadership Team
Meg Roberts
CEO - The Lash Lounge
Anna Phillips
CIO & Founder
Recent News
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