Tata Consultancy Services · 3 days ago
Business Consultant
Jersey City, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$170K/yr - $230K/yrTata Consultancy Services is seeking a Principal/Senior Business Process Consultant to help customers achieve their business outcomes by providing prescriptive guidance on the ServiceNow platform. The role involves consulting with customers to drive consumption, adoption, and satisfaction while ensuring successful business process transitions and improvements.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization
Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes
Lead customer design workshops
Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and advocates for the customer’s needs throughout the engagement
Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Prepare all customer-facing deliverables focused on process
Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues
Analysis & Design: Analyze current state processes, identify inefficiencies, and design future-state processes within ServiceNow
Stakeholder Engagement: Collaborate with clients, sponsors, and stakeholders to understand challenges and align solutions with business goals
Requirement Gathering: Lead workshops to translate business requirements into functional specifications and user stories for the delivery team
Platform Expertise: Act as a Subject Matter Expert (SME) on ServiceNow capabilities, guiding customers towards configuration over customization
Implementation Support: Work with technical teams, provide input on testing, and support UAT and deployment
Training & Adoption: Conduct training, provide mentorship, and support change management to ensure successful user adoption
Documentation: Create process documentation, user stories, acceptance criteria, and functional design documents
Qualification
Required
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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2026-01-19
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