Tata Consultancy Services · 2 days ago
Customer Support Engineer - ADMS S3
Melbourne, FL
Full-time
Onsite
Mid Level
$100K/yr - $120K/yrTata Consultancy Services is seeking a Customer Support Engineer to ensure customer success by fostering strong relationships and addressing issues related to GE Smallworld products. The role involves troubleshooting, mentoring staff, and contributing to the Knowledge Base system to enhance customer support and satisfaction.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE Smallworld products
Responsible for addressing customer issues and concerns with Smallworld applications
Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues
Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue
Mentors staff in troubleshooting and analysis methods
Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems
Own and manage personal caseload and perform case follow-up
Qualification
Required
Direct experience installing, maintaining or supporting GE e-terra DMS products including DMS, DNAF, OMS, Storm Assist and DER
Familiarity with User Interface, SCADA and Modeling tools
Knowledge of both Transmission and Distribution electrical grids
Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas
Ability to work independently with minimum direction
Knowledge of NERC CIP Standards
Effective communication skills
Demonstrated ability to effectively interface with customers and cross-functional teams
Positive attitude when dealing with customers and co-workers in stressful situations
Strong analytical and logical reasoning skills
Familiarity with remote monitoring and diagnostics solutions and concepts
Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach
BACHELOR OF COMPUTER SCIENCE
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-18
Hindu Business Line
2026-01-18
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