Senior LiveVox & NICE InContact Contact Center Engineer (Omnichannel & Dialer SME) jobs in United States
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eTeam · 1 week ago

Senior LiveVox & NICE InContact Contact Center Engineer (Omnichannel & Dialer SME)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date10+ years exp

eTeam is a company seeking a Senior LiveVox & NICE InContact Contact Center Engineer. The role involves working with business and technical teams on LiveVox outbound campaigns and requires expertise in NICE InContact and LiveVox scripting for omnichannel solutions.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Core work on LiveVox outbound campaign working with both business and technical teams
Call Center experience in NICE InContact with Studio Scripting.(Omni channel scripting)
Call Center experience in LiveVox with designer Scripting.(Omni channel scripting)
Good knowledge on API ; Snowflake integration; SF Marketing cloud
SME on LiveVox dialer /Smart Reach with scripting
Nice Personal Contact Dialer

Qualification

LiveVoxNICE InContactOmnichannel scriptingAPI knowledgeSnowflake integrationSF Marketing cloudCall Center experienceSmart ReachNice Personal Contact Dialer

Required

Core work on LiveVox outbound campaign working with both business and technical teams
Call Center experience in NICE InContact with Studio Scripting.(Omni channel scripting)
Call Center experience in LiveVox with designer Scripting.(Omni channel scripting)
Good knowledge on API; Snowflake integration; SF Marketing cloud
SME on LiveVox dialer /Smart Reach with scripting
Nice Personal Contact Dialer
> 10 years of experience

Company

eTeam

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Glassdoor4.0
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eTeam is a staffing agency that also provides payrolling services.
dateFounded in 1999
location
Somerset, New Jersey, USA
people-size501-1000 employees
web-link
http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-12-04Acquired

Leadership Team

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Swetta Bhatt
CEO APAC & India
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Aanchal Thakur
Chief Customer Officer
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