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American Fidelity · 7 hours ago

Senior Account Relations Coordinator

Franklin, TN

Full-time

Onsite

Senior Level

American Fidelity is seeking a Senior Account Relations Coordinator who will build and maintain relationships with VIP employer groups. The role focuses on providing dedicated support, issue resolution, and training to enhance customer experience and account retention.

Financial ServicesHealth InsuranceInsuranceLife Insurance

Comp. & Benefits

Responsibilities

The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service

The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals

The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff