Toray Advanced Composites · 3 months ago
Account Manager II - Rocky Mountain Region
New York, NY
Full-time
Hybrid
Mid Level
$110K/yr - $168K/yr
3+ years expToray Advanced Composites is a leading supplier of advanced composite materials for various markets. The Account Manager II will manage key customers in the Rocky Mountain region, focusing on relationship growth and strategic business planning while collaborating with internal teams to support customer needs.
AerospaceLocalManufacturing
Responsibilities
Manage current sales and the development of new sales to achieve the optimum balance of profitability and market share
Create a strategic business plan that reflects the customer's objectives/strategies and align those objectives with Toray's
Understand the customer's structure and demonstrate the ability to apply this knowledge in business and sales growth as well as sales retention for the customer
Work with internal teams to support customers with new product design and qualification of key accounts
Develop sales strategies to target existing and potential accounts
Work towards revenue targets and KPI's as set by the department or company
Responsible for the overall interaction and account satisfaction of the customer
Develop strong relationships with the customer at various levels and internal relationships within the company to strengthen the overall relationship
Ensure all customer and account-facing services are provided in a consistent and timely fashion
Resolve or appropriately escalate customer service issues in conjunction with operations; including enlisting the support of various departments such as Quality, Expert Services, Purchasing, and Production
Coordinate with the Compliance department on regulations and the implications to customer impact
Prepare and support forecasts, pricing documentation, presentations of customer reports with meaningful analytics, trends, and recommendations for program improvement based on findings
Lead, direct, and guide the organization toward material qualification targets which assures and expanded sales base and increased customer penetration
Provider direction and customer feedback to various departments. R&D for new required products, Expert Services on qualifications and product-related technical problems, and Production or Quality Assurance on current material performance
Assess and contribute to direction of new product development activities, establishment of market pricing and contract negotiations, and the path of product qualification to key programs
Provide a high level of support to our Inside Sales, Quality, and Production teams in obtaining, maintaining, and expanding business
Build partnerships with consumers and Toray to resolve service issues within a timely manner
Accountable for the overall retention of accounts as assigned in book of business
Qualification
Required
Associates degree is required at a minimum
3+ years of experience in account management, inside sales, or customer service
Knowledge of composite materials, properties, production, applications, part design, engineering, and material production/fabrication is essential
Sensitivity for cost methods and financials is required
Strong presentation, time management, and teamwork skills
Comfortable interfacing and developing professional relationships with internal and external customers
Experience with MS Office Suite
Ability to solve practical problems and resolve customer issues effectively and efficiently
Attention to detail when composing or proofing material, ability to prioritize and meet deadlines
Knowledge of measurement conversions and weights in metrics and standards
Maintain a safe, neat, and orderly work space
Follow all PPE standards and safety procedures
Occasionally lift and/or move up to 25 pounds
Preferred
Bachelor's degree is preferred
Knowledge and experience with ERP systems preferred (D365 or Microsoft Dynamics AX)
Company
Toray Advanced Composites
Toray Advanced Composites is providing thermoplastic composite materials for production of lightweight structures to the aerospace industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Unger
Chief Technology Officer - Global
Bill Inserra
Vice President, Finance & CFO
Recent News
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