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Akraya, Inc. · 3 months ago

IT Release & Major Incident Manager: 25-06381

Dallas, TX

Full-time

Onsite

Mid, Senior Level

$45/hr - $50/hr

Akraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence. The IT Release & Major Incident Manager will ensure seamless IT releases and effective major incident management, collaborating with cross-functional teams and senior stakeholders to minimize disruptions to business operations.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

No H1B

Responsibilities

Coordinate and execute IT release planning and execution, ensuring stakeholder sign-off and readiness for release testing cycles

Monitor deployment progress, escalating critical issues and publishing release dashboards and metrics

Manage stakeholder engagement and communication across various levels, ensuring alignment and regular updates on release performance and issue resolution

Lead major incident management efforts, including initiation of incident bridges and effective communication with stakeholders

Drive continuous improvement in release and incident management processes, adhering to ITIL Change Management practices