Headsbase ยท 4 days ago
Helpdesk Associate
Ocean County, NJ
Full-time
Onsite
New Grad, Entry LevelHeadsbase is seeking a qualified Helpdesk Associate to join their frontline support team. The ideal candidate will handle IT support fundamentals, including troubleshooting and system setup while communicating directly with clients to resolve technical issues.
Management Consulting
Responsibilities
Respond to and resolve support tickets (email, connectivity, login issues, password resets, printer issues)
Follow documented SOPs and escalation procedures
Assist with user setup, password resets, and basic Microsoft 365 support
Perform workstation preparation, software installations, and peripheral configuration
Document ticket resolutions and client interactions clearly
Communicate status updates to clients and internal teams
Support onboarding tasks such as account provisioning and device labeling
Escalate complex issues to Tier 2/3 Engineers as needed
Qualification
Required
Experience in any IT environment
Familiarity with Microsoft 365, Windows 10/11 Pro, and basic networking concepts
Strong written and verbal communication skills
Ability to follow procedures and work within a ticketing system
Detail-oriented and reliable with a customer-first mindset
Proactive in offering solutions to problems
Preferred
Helpdesk or MSP experience
Knowledge of IT helpdesk tools such as Syncro, ConnectWise, Autotask, and Intune
Company
Headsbase
At Headsbase, we help organizations strengthen their workforce through modern talent solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase