Turner Pest Control · 2 weeks ago
Customer Service Representative - Ft. Myers
Fort Myers,FL,US
Full-time
Onsite
Entry Level
$16/hr - $18/hr
2+ years expTurner Pest Control is a leading pest management company in Florida, dedicated to providing exceptional customer service. They are seeking a friendly and detail-oriented Customer Service Representative to handle inbound inquiries and ensure customer satisfaction through effective communication and coordination with various departments.
ConsumerCustomer Service
Responsibilities
Answering inbound customer inquiries via telephone and email
Providing friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information
Assisting in coordinating complex cross-department efforts between service, sales, management, and administrative teams
Scheduling service, logging customer complaints & changes, and following up on any customer needs as quickly and helpfully as possible
Qualification
Required
Two or more years of administrative/office experience
Experience using MS Windows/Office and cloud-based software
The ability to thrive in a fast-paced environment
The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused
The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
The ability to learn and retain complex pest control industry knowledge through company provided online, field, and classroom training
Strong data entry skills and a high level of accuracy
High attention to detail and a desire for getting things right
The ability to understand complex customer data and scheduling geographies
A desire to work as part of a team and to provide back-up when necessary for team members
Concern for helping people and an aptitude for making people feel important and valued
The ability to read, write, speak, and comprehend English
Legal eligibility to work in the U.S
A high school diploma or equivalent
Preferred
The ability to converse with customers in both English and Spanish
Experience working in a high-volume call center
Benefits
Blue Cross Blue Shield medical PPO options
Delta Dental and Vision
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Competitive hourly compensation
401(k) Savings Plan
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Paid training
Paid time off
Eight paid holidays
Opportunities for advancement
Company
Turner Pest Control
Turner Pest Control provides pest control services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-03-01Acquired
Recent News
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