Level-1 IT Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Hotels at Home · 1 day ago

Level-1 IT Support Specialist

positionFairfield, NJ
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$48K/yr - $62K/yr
date0+ years exp

Hotels at Home is a global e-commerce and logistics company specializing in delivering luxury hotel experiences to customers' homes. They are seeking a Level 1 IT Support Specialist to provide first-line technical support, troubleshoot issues, and assist with device management and user account administration.

HospitalityRetail
check
H1B Sponsor Likelynote
Hiring Manager
Kirk Newcombe
linkedin

Responsibilities

Provide first-line technical support in person, by phone, email, or chat; log all interactions in help-desk ticketing system
Diagnose and resolve hardware, software, and peripheral issues (laptops, desktops, printers, headsets, webcams, mobile devices)
Set up, configure, and maintain devices for new and existing employees; perform routine hardware maintenance and inventory checks
Troubleshoot network connectivity issues (Wi-Fi, VPN, wired connections); support remote employees with secure access
Create and manage user accounts in Microsoft 365, Active Directory, and business applications; handle onboarding and offboarding
Reset passwords, unlock accounts, and manage multi-factor authentication enrollment
Train staff on basic computer functions and security best practices; create IT documentation and knowledge base articles
Work with IT colleagues across time zones; maintain asset records and suggest process improvements
Assist with technology rollouts and infrastructure upgrades; participate in on-call rotation as needed

Qualification

IT supportMicrosoft 365TroubleshootingNetworking conceptsDevice managementScriptingAI toolsCommunication skillsProblem-solving

Required

0-2 years of experience in IT support, help desk, or technical support roles (internships and coursework count!)
Familiarity with Microsoft Windows (10/11), macOS, and Microsoft 365 applications
Basic understanding of networking concepts (LAN, DHCP, DNS, VPN, Wi-Fi)
Strong communication skills with ability to translate technical concepts into user-friendly language
Patience and empathy when working with users of varying technical skill levels
Proactive problem-solving mindset with ability to research issues and escalate when appropriate
Self-motivated and able to work independently while managing multiple priorities
Team player willing to collaborate across cultures and time zones
Passion for AI and actively using AI tools (Claude, ChatGPT, etc.) to improve workflows

Preferred

Curiosity about scripting, automation (PowerShell, Python, Bash, Zapier, n8n), or experimenting with AI/OpenAI tools

Benefits

Comprehensive benefits package including 401(k) with company match
Health insurance
Paid time off

Company

Hotels at Home

twittertwitter
company-logo
Hotels at Home is a retail company that provides hospitality retail services.
dateFounded in 1999
location
Fairfield, New Jersey, USA
people-size51-200 employees
web-link
http://hotelsathome.com

H1B Sponsorship

Hotels at Home has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Steven Ware
President and CEO
linkedin
Company data provided by crunchbase