Docusign · 1 hour ago
Dynamic Customer Success Advisor
United States
Full-time
Remote
Entry, Mid Level
2+ years expDocusign is a leader in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. They are seeking a Dynamic Customer Success Advisor to enhance customer satisfaction and engagement through effective account management and collaboration with internal teams.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention
Keep on top of a queue of incoming tasks while understanding how to prioritise
Collaborate with internal teams to respond to customer communications
Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns
Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform
Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations
Qualification
Required
2+ years of related experience
Fluency in written and spoken English and French
Experience creating and delivering on a product roadmap
Experience managing a large book of business and using data to develop a strategy
Experience collaborating with cross-functional teams in defining adoption strategies and playbooks
Experience in scalable technology adoption strategies
Experience driving value through the full customer lifecycle
Preferred
Focused on addressing customer needs, including defining and driving successful delivery of customer enablement solutions
Highly collaborative, creative, goal-oriented and team-centric
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives
High level of resilience and a positive attitude when faced with a challenge
Passionate about technology with a solution-centric mindset
Ability to break down technical enablement into easy to follow steps
Examples of results converting strategy to execution
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client's business needs
Benefits
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-16
2026-01-15
Company data provided by crunchbase