Nelnet · 4 days ago
Operations Analyst & Project Lead - FACTS - NBS
Lincoln, NE
Full-time
Onsite
Entry, Mid Level
2+ years expNelnet Business Solutions (NBS) provides payment technology and education services to various organizations. The Operations Analyst and Project Lead will identify trends, lead projects for continuous improvement, and implement technology solutions to enhance operational efficiencies.
Financial ServicesInformation TechnologyPayments
Responsibilities
Maintain and continuously update the Operations Portfolio, ensuring all projects, initiatives, and process improvements are accurately tracked and documented
Lead the development, implementation, and ongoing enhancement of dashboard reporting solutions to support operational visibility and strategic decision-making across FACTS Operations
Track and forecast trends through developing regular reports and visualizations
Interpret data and analyze for trends, correlations, and other key characteristics
Create and present materials and reports designed to aid or support business decisions
Provided strategic recommendations for improving processes, efficiencies, and policies based on findings supported by research and data analysis
Organize and facilitate external communications
Facilitate conversation to identify areas of improvement and define policies
Commitment to continued learning and implementation of new tools to maximize reporting capabilities
Identify, participate in, and facilitate projects
Communicate between Operations Departments, as well as other NBS Departments
Ensure data integrity by identifying and performing regular audits in various platforms, including the FACTS CRM
Evaluate and lead projects to drive implementation of technology and AI tools
Qualification
Required
Bachelor's Degree in business-related field or equivalent experience
2 years of experience in related field or commensurate education
2 years of experience working within FACTS operating systems
Ability to thrive working both independently & collaboratively
Ability to learn quickly and work independently
Strong verbal and written communication skills
Strong critical thinking and decision-making skills
Highly accurate with attention to detail
Excellent project management skills
Advanced computer skills with various applications, including Microsoft Excel formulas, charts, and Pivot Tables
Knowledge on AI and technology solutions
Preferred
CRM software experience preferred
Benefits
Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Company
Nelnet
Nelnet provides business, communications, and financial services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Harms
Chief Financial Officer
Ben Focht
Chief Information Security Officer, Nelnet Bank
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