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Phaxis · 2 months ago

Senior Application Analyst

Yonkers, NY

Full-time

Onsite

Senior Level

$95/hr - $95/hr

Phaxis is a company seeking a Senior Application Analyst to provide ongoing support, maintenance, and optimization of Epic Willow Inpatient functionality across the health system. The role involves managing daily operational needs, supporting pharmacy workflows, and collaborating with various stakeholders to ensure integration stability and compliance with patient safety standards.

DeliveryHuman ResourcesStaffing Agency

Responsibilities

Provide ongoing support, maintenance, and optimization of Epic Willow Inpatient functionality across the health system

Assist with routine and ad-hoc application maintenance such as medication build, order set updates, formulary modifications, shortage workflows, new medication additions, and operational changes driven by clinical, operational, or regulatory requirements

Configure and validate application settings to support safe and efficient inpatient pharmacy operations

Review and validate build performed by Application Analysts, ensuring consistency, accuracy, and adherence to governance and change-control processes

Coordinate and participate in ongoing operational support activities including end-user engagement, workflow validation, troubleshooting, issue analysis, and readiness assessments for build changes or workflow updates

Provide user support and training as needed for updated or newly introduced Willow Inpatient functionality

Work closely with pharmacy third-party systems—such as Pyxis (automated dispensing cabinets), DoseEdge (IV workflow management), and Sentry/340B tools—to ensure integration stability, data accuracy, and consistent workflow alignment across the medication-use process

Collaborate with internal and external partners to support interface maintenance, identify integration-related issues, and optimize cross-system performance

Analyze the need for system modifications and collaborate with Epic Technical Services, Medical Center IT associates, and third-party vendors to implement enhancements or workflow improvements

Provide advanced application troubleshooting and independently resolve critical application issues, integration problems, or workflow-related defects

Interpret pharmacy end-user requirements to determine optimal solutions within the Willow Inpatient framework, identifying risks, workflow gaps, and opportunities for improvement

Evaluate clinical and operational pharmacy workflows to ensure alignment with patient safety standards, compliance requirements, and organizational policies

Develop and execute test plans for new build, upgrades, medication file changes, order set updates, and configuration adjustments

Assist in the build, validation, and testing initiatives required to support the organization's future transition to Epic's Dispense Prep solution, ensuring integration readiness and alignment with broader pharmacy workflows

Document all testing results and maintain appropriate traceability for regulatory, audit, and change-control needs

Collaborate with training teams to develop or update educational materials and assist in delivering training sessions for pharmacists, technicians, and operational leaders

Partner with the Help Desk and support teams to address escalated issues, identify root causes, and implement sustainable resolutions for application or workflow-related problems

Coordinate vendor or internal stakeholder activities related to hardware, software, interfaces, and integration points impacting the Willow ecosystem

Provide guidance, mentorship, and technical support to Application Analysts and other team members, ensuring consistent and high-quality maintenance of the Willow Inpatient environment