BlueScope · 2 months ago
IT End User Services Manager
MO-Kansas City
Full-time
Hybrid
Mid, Senior Level
4+ years expBlueScope is a leading manufacturer of building solutions with a commitment to quality and innovation. They are seeking an IT End User Services Manager to oversee the creation, delivery, and support of digital workplace and collaboration solutions, while leading a high-performing team across North America.
ManufacturingMining
Responsibilities
Define and execute a vision for modern end user services, aligned with enterprise goals and regional needs
Lead the design and implementation of scalable, secure, and innovative solutions for endpoint management, software packaging, and collaboration technologies
Oversee the full lifecycle of digital workplace tools and collaboration platforms, ensuring high availability, security, and end user satisfaction
Build, lead and mentor a high-performing team of client engineers and end user support personnel across North America. Foster a culture of accountability, performance and continuous improvement
Drive initiatives from concept to completion, including change management, stakeholder engagement, and performance tracking
Partner with Infrastructure, Networking, Cybersecurity, business IT teams and other areas of the business to ensure seamless integration and alignment with business goals and objectives
Drive ITIL-based best practices within the team for incident, asset, and lifecycle management; continuously improve upon service desk and deskside operations. Develop a strong metrics based mindset within the team
Manage the budget for the End User and Collaboration Services team make recommendations for future budget forecasting and planning needs
Qualification
Required
Bachelor's degree in Technology, Computer Science, or a related field
4+ years of experience in end user services and collaboration services
4+ years of hands-on experience with Microsoft platforms, particularly in endpoint management and M365 support
3+ years of direct people management experience, leading cross-functional IT support teams
Experience in building out and supporting IT services and end user operations
Demonstrated ability to coordinate with compliance, legal, and cybersecurity stakeholders to ensure operational practices align with regulatory obligations and audit readiness
Preferred
Experience in other related technology field (Compute, Storage, Networking)
Project Management certifications or equivalent experience leading projects
Benefits
Health insurance
Life insurance
Short and long term disability
Paid time off
Retirement
Company
BlueScope
With over 16,500 people across 15 countries, BlueScope is a leading international supplier of steel products and solutions for building and construction markets.
10001+ employees
H1B Sponsorship
BlueScope has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageRecent News
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2025-12-01
Google Patent
2025-07-05
Google Patent
2025-07-05
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