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Cherry Street Mission Ministries · 10 hours ago

Guest Support Specialist

Men's Shelter - Toledo, OH 43604

Full-time

Onsite

New Grad, Entry Level

Cherry Street Mission Ministries is dedicated to providing essential services to those in need, and they are seeking a Guest Support Specialist. This role focuses on delivering quality social support services, conducting admissions and intakes, and ensuring the needs of guests are met in a compassionate and professional manner.

ConsumerNon Profit

Responsibilities

Responsible for engaging and providing generous hospitality for all guests who are seeking services at Cherry Street Mission

Conduct admission and intake, screening tool, and provide referrals to Ready for Life Program, High Acuity Program, or any other applicable program and service tracks

Assist Community Resource Navigators and/or community partners in contacting difficult to reach Guests and ensuring streamline communication

Responsible for entering information and documentation into software in an accurate and timely manner

Responsible for answering incoming calls related to Guest Services and Programs

Monitor building safety and flow (entering/ exiting)

Conduct crisis intervention and debriefing when necessary, including but not limited to verbal de-escalation

Responsible for Guest Residential check-in process, if assigned to shelters

Encourage Guests in their personal goals and acknowledging milestones

Greet and provide direction to volunteer teams, donors, community service providers, etc

Seek to advance the skill set needed by attending internal and external training opportunities and attending all mandatory staff meetings

Perform accurate risk assessment and implement harm reduction techniques (e.g., mindful of person and others safety, reporting security breaches)

Maintain professional, moral, and ethical boundaries (e.g., confidentiality, respect of differences, concise and honest documentation, etc.)

Responsible for upholding all standard operating procedures (SOPs); ability to read, understand, and adhere to all written policies and procedures

Responsible for incident reporting and responding to emergencies accordingly

Identify facility issues and submit proper and timely work requests

Provide Christ-centered guidance and model a life of wholeness by engaging with faith community, maintaining an active worship and prayer life, and leading with Christ-like behavior and conduct

Supports organization by upholding mission, vision, and values of Cherry Street Mission Ministries in behavior and speech

Responsible for working in collaboration with Residential Support Specialist to ensure building needs are met, if assigned to shelters

Qualification

Mental Health First AidSuicide Prevention TrainingTrauma-Informed Care TrainingCustomer ServiceCommunity Resource KnowledgeCrisis InterventionCompassionCommunicationProblem SolvingFlexibility