Neighborhood Health Plan of Rhode Island · 4 hours ago
Sales-Marketing Associate (43335)
Smithfield, RI - Smithfield, RI 02917
Full-time
Onsite
Mid, Senior Level
5+ years expNeighborhood Health Plan of Rhode Island is seeking a Sales-Marketing Associate responsible for the recruitment and retention of all Neighborhood product lines. The role involves building community relationships, educating members on benefits and enrollment processes, and coordinating outreach efforts to promote membership growth.
Health CareMedicalNon Profit
Responsibilities
Sell, market, and promote products within all lines of business by coordinating and delivering sales/marketing presentations to consumer groups, social service agencies, churches, schools, food pantries, facilities that service seniors (centers, assisted living facilities, adult day care centers), community events, make outbound calls to prospective leads, arrange provide appointments in potential homes for our duals program and other sites as designated
Very often the first “Face of Neighborhood” for potential members in the community, requiring a professional and empathetic tone and exceptional level of plan knowledge
Report daily duties and responsibilities to Marketing Sales Outreach Supervisor
Communicate any issues that arise when out in the community to Supervisor
Seek new outreach opportunities for all lines of business
Coordinate and present at special events including open houses, fundraisers, outreach and community events, provider offices, exhibits, product or service fairs, and school events
Present plan information to potential eligible Medicare Medicaid, Medicaid and Commercial members
Assist potential, eligible members to determine what Neighborhood product is best for them. Educate enrollees on all aspects of the Plan, as well as answering questions regarding Plan’s features and benefits
Assist with Medicare Medicaid application process for potential eligible Medicare Medicaid members
Understand and apply all policies and procedure pertaining to: Disclosures and provisions of the Neighborhood Medicare product, Enrollment and disenrollment, Marketing and Sales rules and regulations, The covered benefits, non-covered benefits, exclusions and exemptions
Document consistently and accurately all activities including community presentation, sponsorships, potential member leads, sales activities, etc. in Salesforce
Maintain significant community involvement as well as contacts in the community as an avenue to recruit new members
Establish and maintain a positive working relationship with facility and site staff community and provider organizations, as well as City and State regulatory agencies
Gather data, compile information, prepare reports and for the overall analysis of data as it relates to the marketing department
Respond to requests for information from the public; distributes promotional materials, including flyers, brochures and press kits; prepares and presents information to internal and external sources
Conduct or assist in portions of market research activities to identify targeted populations, including potential sponsors, and to identify the appropriate media for distribution of promotional information
Maintain database records and files including mailing and potential member information
Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies—this includes providing enrollees with all corresponding materials and documentation
Develop a comprehensive outreach strategy for the means of recruiting and outreaching new members of Color (BIPOC) communities
Cross-department partnerships to identify strategies to maintain membership
Maintain strong relationships with Inside Sales and Member Services to ensure follow-up on potential member leads, resolve member concerns regarding complaints and potential enrollments and/or disenrollments
Assist with inbound and outbound potential member calls when necessary
Follows compliance standards for new lines of business to minimize errors
Works in accordance with departments compliance-related policies and procedures
Adhere to all Centers for Medicare & Medicaid Services (CMS) guidelines and company driven compliance programs, including the Annual Medicare Training
Perform other duties as assigned
Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood’s Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies, and procedures as it applies to individual job duties, the department, and the Company. This position must exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents
Qualification
Required
Bachelor's degree and/or five (5) years equivalent marketing and sales work experience
Must possess a valid Rhode Island Brokers License for health insurance within (6) six months of hire
Excellent written/communication skills with phone and/or customer service experience
Strong facilitation and presentation skills
Knowledge of marketing strategies, processes, and available community resources
Flexibility in work schedule to work nights and weekends to meet the needs of members and potential members
Ability to effectively prioritize and implement tasks in a high-pressure environment and reliably meet deadlines
Ability to use independent judgment to plan, organize and coordinate special events
Ability to gather data, compiles information, and prepares reports
Intermediate to advanced skills in Microsoft Office (Excel, Outlook, PowerPoint, Word)
Ability to travel for work. Must have own vehicle and possess a valid driver's license and proof of auto insurance
Ability to lift up to 40lbs and carry items up to 200 feet
Preferred
Bilingual
Experience working health insurance sales with a proven track record of success
Knowledge of Rhode Island Medicaid
Knowledge of CMS (Center for Medicare and Medicaid Services) marketing rules and regulations
Possession of Rhode Island Brokers License
Experience working with Salesforce
Company
Neighborhood Health Plan of Rhode Island
Neighborhood Health Plan of Rhode Island offers nationally-recognized, high-quality health care for 185,000 Rhode Islanders.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle Sears
Chief Financial Officer
Karen Carlson
Chief Operating Officer
Recent News
Providence Business News
2025-10-22
Providence Business News
2025-09-23
Providence Business News
2025-08-16
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