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Partners Personnel · 3 hours ago

Help Desk Specialist

Santa Barbara, CA

Full-time

Onsite

New Grad, Entry Level

$24.48/hr - $26.44/hr

Partners Personnel is a nationwide light industrial staffing firm that is currently seeking an IT Help Desk Specialist. The role involves providing technical customer service support, managing support incidents, and assisting colleagues with computer software and hardware issues.

ConsultingEmploymentRecruitingStaffing Agency

Responsibilities

Provide Technical Customer Service to Colleagues, external Customers, and Associates

Logging and processing support incidents

Install and configure software and hardware as required

Setting up accounts for Colleagues and ensuring they are trained to log into systems

Investigating, diagnosing, and solving computer software faults

Demonstrates initiative and proven follow-through skills

Manages workload and competing priorities to accomplish tasks within agreed upon timeframes

Assists with configuring and shipping laptops, printers, and other hardware to field offices

Maintaining records of software licenses

Responsible for the resolution of Incidents requests (Trouble tickets)

Responsible to departmental assigned KPI and Service Level Agreements

Responsible escalating unresolved issues to Senior/L2 Team

Qualification

Technical Customer ServiceSoftware InstallationTroubleshootingHardware ConfigurationStaffing Industry ExperienceFollow-through SkillsWorkload ManagementInitiative

Required

Provide Technical Customer Service to Colleagues, external Customers, and Associates

Logging and processing support incidents

Install and configure software and hardware as required

Setting up accounts for Colleagues and ensuring they are trained to log into systems

Investigating, diagnosing, and solving computer software faults

Demonstrates initiative and proven follow-through skills

Manages workload and competing priorities to accomplish tasks within agreed upon timeframes

Assists with configuring and shipping laptops, printers, and other hardware to field offices

Maintaining records of software licenses

Responsible for the resolution of Incidents requests (Trouble tickets)

Responsible to departmental assigned KPI and Service Level Agreements

Responsible escalating unresolved issues to Senior/L2 Team

Staffing Industry experience a plus!

Benefits

Excellent benefits including matching 401k - fully vested on day 1!

Eligible employees may have access to benefits including medical, dental, vision, vacation pay, sick leave, floating holiday, 401(k) retirement with up to a 4% employer match, and other programs in accordance with applicable law and plan terms.

Goal driven bonuses

Self-development bonuses