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CSC ServiceWorks · 11 hours ago

Client Account Mgr

United States

Full-time

Remote

Mid Level

$23/hr - $24/hr

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. The Client Account Manager is responsible for managing a portfolio of small to mid-sized strategic client accounts, building strong customer relationships, and driving account performance through data insights.

Delivery ServiceFacilities Support ServicesLaundry and Dry-cleaning

Responsibilities

Analyze client performance data to identify sales opportunities and provide actionable recommendations

Conduct regular business reviews and engage in proactive outreach to strengthen client relationships and support retention efforts

Structure and negotiate contract renewals and lease agreements, aligning terms with forecasted client needs

Monitor market and industry trends; share insights with internal teams to inform sales strategy

Develop plans for future customer investments, including equipment upgrades or program expansion

Maintain accurate and up-to-date client data within CRM systems

Support pricing strategy and deal structuring aligned with revenue and margin goals

Collaborate across sales, customer service, and operations teams to deliver seamless client experience

Handle client escalations and coordinate resolution efforts with leadership

Contribute to training new Account Managers as needed

Assist with overflow customer service and administrative needs related to assigned accounts

Manage and resolve account-related case items and documentation

Perform other duties as assigned

Qualification

Client relationship managementData analysisCRM systemsContract negotiationSales strategyCustomer serviceTraining new employeesTeam collaboration

Required

Primary responsibility for managing a portfolio of small to mid-sized strategic client accounts virtually

Building strong customer relationships

Driving account performance through data and insights

Identifying growth and retention opportunities