ZEISS Group · 1 week ago
Supervisor, Field Service
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $120K/yr
5+ years expZEISS Group is a pioneer in science with over 179 years of experience in technology and innovation. The Field Service Supervisor will manage Field Service Engineers, ensuring productivity and customer satisfaction while overseeing the profitability of their territory.
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Hiring Manager
Tina Eilerman
Responsibilities
Manage assigned territory as an individual profit center. This includes responsibility for territories averaging $5M or more in revenue from Warranty Extension Agreements and Billable Income, while managing expenses to maintain profitability. Review the work assignments and productivity levels of the Field Service Engineers in assigned territories to maintain a balanced workload consistent with training and customer requirements
Direct, counsel, and develop Field Service Engineers toward improving their performance of job-related duties. This includes reviewing their productive hours, operating within budgets, managing overtime, customer satisfaction, training, contract sales, revenue generation, and conducting regional territory meetings
Promote regional growth by actively identifying and targeting potential new business
Travel with FSEs to coach, audit, and perform physical trunk inventories. Work with CRM Admin team to ensure employees prepare and submit applicable field service documentation in a complete, accurate, and timely manner
Prepare and conduct employee evaluations or reviews and recommend salary adjustments. Monitor and approve Field Service Engineers’ vacation schedules, time and expense reporting. Work with Service Coordinator to schedule relief personnel to cover vacations, absences, and training as needed
In conjunction with HR Staffing, prospect, interview, hire and train new employees when vacancies exist
Provide timely response to all requests from both internal and external customers
Respond to satisfaction surveys, working to resolve customer care issues
Act as a sales department liaison by providing solutions to achieve customer satisfaction and retention
Provide service support at National and Regional Conferences and Conventions
Work with Customer Care management to establish strategy and direction relative to customer support policies and procedures
Control and manage daily expenses, and solicit and maximize revenue opportunities. Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures
Partner with Sales Representatives in the territory and proactively manage key accounts
Ensure direct reports maintain company-issued test equipment and support tools
Consistently identify and qualify up-selling and new sales opportunities that contribute significantly to increasing team capabilities to exceed sales objectives
Conduct and presentation must be in accordance with standards of professional business protocol as prescribed in the 'Carl Zeiss Meditec Service Operations Guide'
Qualification
Required
Minimum of five (5) years' experience in field service of Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics or Medical Field Service required
Individual should possess strong business acumen, broad technical knowledge of CZMI instrumentation and/or industry expertise and/or unique technical knowledge that may apply to one or more product lines
Must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval
Must be able to lift up to 80 pounds
Thirty percent of the average workday is spent standing or walking
Preferred
BS degree (or equivalent experience) preferred
Two (2) years of experience in the eye care industry is preferred
Thorough understanding of ophthalmic anatomy and diseases of the eye; CCOA certification, preferred
Supervisory or managerial experience preferred
Benefits
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Company
ZEISS Group
Zeiss is a manufacturer of optical systems, industrial measurements, and medical devices.
10001+ employees
H1B Sponsorship
ZEISS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2021 (6)
Funding
Current Stage
Late StageLeadership Team
Jörg Marzel
Global CISO
Norbert Gergely
Head of Data Architecture and Lifecycle
Recent News
2025-12-18
2025-12-18
2025-12-11
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