Fortis Solutions Group · 6 hours ago
Service Desk Analyst
Flowery Branch, GA
Full-time
Onsite
Mid Level
3+ years expFortis Solutions Group is seeking a Service Desk Analyst to provide essential IT support. The role involves troubleshooting hardware and software issues, supporting end users, and collaborating with IT specialists to ensure smooth operations.
Printing
Responsibilities
Support, install, configure, and implement laptops, desktops, virtual desktops, and peripherals including scanners and printers
Respond to service desk incidents and requests using service desk ticketing system and meet established SLAs
Perform onboarding and offboarding tasks to include account creation, computer deployments and asset management
Run diagnostics to discover, resolve and escalate issues to other teams with little oversight
Imaging of new and repurposed workstations to include both Mac and Windows PC
Assist with developing, composing, and updating knowledge base articles
Participate in a rotating on-call duty for after-hours/weekend support
Additional duties as assigned
Qualification
Required
High school diploma
At least one of the following certifications MTA, MCSA, A+, Network+, Server+ or equivalent training/experience
Minimum of three (3) years' experience as a service desk analyst in a server-client environment
Previous service desk or call center experience
Thorough understanding of Windows and Mac operating systems
Working knowledge of TCP/IP, DHCP, AD, connectivity, and computer troubleshooting
Strong problem-solving abilities and the ability to effectively contribute to a team environment
Able to collaborate effectively by phone and email with others within the organization
Ability to prioritize and be proactive
Organized, detail oriented
Desire to continuously learn and apply learning to job and company success
Willing to attend required training courses or sessions related to the job
Must be able to lift forty (40) pounds without assistance
Must be able to perform routine, repetitive office functions
Must pass a pre-employment drug test and subject to random drug screening
This position will require occasional travel, up to 15% annually
Preferred
Associate degree is preferred
Company
Fortis Solutions Group
Fortis Solutions Group is a printing company providing label printing services.
1001-5000 employees
H1B Sponsorship
Fortis Solutions Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Main Post Partners
2021-10-15Acquired
2017-12-18Private Equity
Leadership Team
Carlos Tapias
Chief Executive Officer
Recent News
2024-04-02
Packaging Gateway
2023-12-24
Company data provided by crunchbase